One good question.
Twelve questions worth stealing, with the kind of question to use, when to ask it, and why it works. Ask one per meeting and act on the answer.
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What should we stop doing?
- Ask it as
- Open text
- When
- The last three minutes of any meeting.
- Why it works
- It is easier to name something to drop than something to fix, and nobody has to put a hand up to say it. Read every answer, drop one thing, and say so next week.
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How clear is the plan, 0 to 10?
- Ask it as
- Rating scale
- When
- Straight after you have explained something.
- Why it works
- Do not look at the average. Look at the spread. A room of sevens is fine; a room of tens and threes means half your people are nodding along to a plan they cannot see.
-
One word for this week?
- Ask it as
- Word cloud
- When
- The first minute, while people are still arriving.
- Why it works
- Everyone can answer in five seconds, and the words that repeat grow on the screen. It tells you the weather in the room before you start.
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Was this meeting worth your time?
- Ask it as
- Yes or no
- When
- The end of a meeting that repeats.
- Why it works
- One tap, and the most useful number a meeting can have. Ask it every month and watch which way it moves.
-
What is blocking you that nobody has asked about?
- Ask it as
- Open text
- When
- An Offbeat, open for three days.
- Why it works
- People need a little time and a little privacy for this one. The answers are usually small, fixable, and a surprise.
-
Rank these three priorities.
- Ask it as
- Ranking
- When
- When a team says everything is the top priority.
- Why it works
- A ranking does not allow ties. The order the room gives is often not the order on the slide.
-
What is the one risk nobody has said out loud?
- Ask it as
- Open text
- When
- A project kickoff, before the plan is fixed.
- Why it works
- Somebody always knows. Asking without names is the cheapest risk review you will ever run.
-
How are you arriving today?
- Ask it as
- Emoji pulse
- When
- The very start, every time.
- Why it works
- Twenty seconds. After three or four weeks the trend means something, and people notice that you keep asking.
-
Did last month’s change help?
- Ask it as
- Yes or no
- When
- A month after you changed something.
- Why it works
- This is how people learn that their answers go somewhere. It also tells you, cheaply, when a change did not work.
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What would change your mind?
- Ask it as
- Open text
- When
- Right after a vote that was closer than you expected.
- Why it works
- It turns a split room from two camps into a list of things you could actually go and find out.
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How confident are you that we will hit the date, 0 to 10?
- Ask it as
- Rating scale
- When
- Every week of a project, with the same wording.
- Why it works
- The people doing the work know before the plan does. A number that slides for two weeks running is your early warning.
-
What do you want to ask?
- Ask it as
- Q&A with upvotes
- When
- Before the questions slot, not during it.
- Why it works
- People post questions and vote up the ones they want answered, so you spend the time on what the room cares about and not on whoever spoke first.
Ask it. Then do something about it.
People answer honestly when they see answers used. Show the result, say what you will do, and report back next time.