Help and contact.
Short answers to the questions people ask first, and the addresses that reach a person.
Common questions.
How do I join a poll?
Scan the QR code on the screen, or open defib.live on your phone and type the six-character code. You do not need an app, an account or a name.
Can anyone see who voted for what?
No. Votes are not linked to a person, and no names, IP addresses or device details are stored for voters. Hosts and admins see totals and anonymous text only. How anonymity works
Can I sign up and run my own polls?
Not yet. There is no public sign-up. Pulse and Offbeat are in early access: write to hello@getdefib.com and say a little about your team.
What does it cost?
Nothing is on sale yet. Voting in a poll is free. The prices we plan to launch with are on the pricing page, clearly marked as planned.
What is the difference between Pulse and Offbeat?
Pulse is live: everyone answers now and the result lands on the big screen. Offbeat is the same poll sent by email or Slack, answered in people’s own time, with the results sent when it closes.
The code does not work. What do I do?
Codes are six characters. Check the screen and try again. If the session has ended, the host can tell you whether a new one is running.
Which languages are there?
Every screen in the app is available in English, Spanish and French. This site and the emails the app sends are in English for now.
I already host with Pulse. Where is the guide?
Sign in at defib.live and choose Help in the menu. The guide there covers every screen and can be downloaded.
Reach a person.
There is no form here, and nothing on this page collects your details. Pick the address that fits and write to us.
- Early access and general questionshello@getdefib.com
- Help with a session or an accountsupport@getdefib.com
- Reporting a security problemsecurity@getdefib.com